Thumbs up for Amazon, Thumbs down for the Post Office
I’ve been trying out amazon’s dvd rental by post system for the last couple of months and while their selection process could do with some improvement and their charging per dvd for two-disk sets is annoying, I am nonetheless impressed by their response to lost rentals.
Of the 12 films we’ve been sent, two never arrived and one vanished in the post when we returned it. In each case, amazon has just taken us at our word when we reported them missing, no questions asked.
The post in London is notoriously bad but I’m still a little shocked to see quite how unreliable it. I can’t really imagine why it would be worth risking your job to steal a random dvd with almost no resale value - and nor can I imagine how amazon will be able to continue with rentals if our figure of 25% stolen in the post is typical.